General Manager

Job overview

The General Manager role is onsite in Charlotte, NC, with pay of $60,000–$75,000 per year. The role oversees a maman café, a bakery and café brand offering baked goods, coffee, breakfast, lunch, and events.

What you'll do

• Manage café operations, sales, cost of goods, labor costs, scheduling, ordering, inventory, and reporting. Lead, hire, onboard, evaluate, and develop front- and back-of-house staff
• uphold hospitality standards
• resolve guest concerns
• build guest loyalty
• and partner with regional leadership on procedures, menu launches, marketing, and events. The posting requires flexible availability, including weekends, holidays, and special events.

What we're looking for

Skills & competencies

general manager

charlotte nc

maman

café operations

bakery

hospitality

team leadership

financial management

guest experience

inventory

$60k–$75k

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonuses, healthcare options, commuter benefits, two weeks of paid time off, professional development, internal mobility opportunities, and in-store discounts.

Why this role

Leads both front-of-house and back-of-house teams while balancing guest experience, team development, and profitability.

About the employer

maman | south end is hiring for this role. Industry: Full-Service Restaurants. Sector: 72.