Manager, Service Desk

Job overview

The Manager, Service Desk is an onsite role based in Huntsville, AL, with a salary range of $117,500 - $179,250 per year. This position supports the IT department at AeroVironment, a premier autonomous systems company, by overseeing daily operations and frontline technical staff. This role exists to ensure high-quality technical assistance for end users by managing incident resolution, SLA tracking, and operational coordination. The manager leads a distributed team, implements standard operating procedures, and provides hands-on support for high-priority escalations to maintain enterprise service levels.

What you'll do

• Oversee daily Service Desk operations and frontline staff.
• Enforce Service Level Agreements (SLAs) and maintain incident resolution timeframes.
• Analyze activity trends to identify bottlenecks and implement operational fixes.
• Conduct performance evaluations and coaching for technicians.
• Manage ticketing system workflows and asset tracking configurations.
• Provide hands-on technical support for executive escalations.

What we're looking for

Skills & competencies

full-time

day shift

huntsville al

aerovironment

it management

service desk

itil

onsite

itar

no on-call

$117,500-$179,250

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401K with company matching, 9/80 work schedule, paid holiday shutdown.

Why this role

Requires ITIL Foundation Certification and U.S. person status for ITAR compliance.

About the employer

AeroVironment is hiring for this role. Industry: Executive Offices. Sector: 92.