Guest Experience Specialist

Job overview

The Guest Experience Specialist is an onsite role based in Wayne, PA. Compensation is not specified, and this position supports the Rooms & Guest Services Operations department at Marriott International, Inc. This role is responsible for delivering a memorable guest experience by guiding guests through their stay. The specialist takes ownership of the guest experience in main hotel areas, handles operational needs, addresses guest requests, and shares local highlights to ensure transactions feel like part of the overall guest experience.

What you'll do

• Process operational needs
• address guest requests
• complete reports
• deliver quality meals
• share local area highlights
• maintain a safe work environment
• follow company policies
• maintain professional appearance and communication
• move, lift, and carry objects up to 25 pounds.

What we're looking for

Skills & competencies

full-time

day shift

wayne pa

marriott

guest experience

guest services

onsite

hospitality

open availability

Work arrangement

• Weekend coverage required

Why this role

Must have open availability for 7am-3pm and 3pm-11pm shifts

About the employer

Marriott International, Inc is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.