Product Manager — Telephony and Contact Center

Job overview

The Product Manager — Telephony and Contact Center role is listed in Tysons Corner, VA; the posting does not specify a remote or hybrid arrangement. Compensation is not specified. The role supports 10Pearls’ digital engineering work and its clients’ technology needs.

What you'll do

• Advocate for product customers
• own OKRs and KPI tracking
• manage and prioritize the product backlog
• conduct discovery sessions
• drive the roadmap with delivery teams
• communicate strategy and status to stakeholders
• define telephony and contact center product strategy
• partner with engineering teams building on AWS Connect
• and prioritize needs such as routing, IVR, and contact flows.

What we're looking for

Skills & competencies

product manager

telephony

contact center

tysons corner va

10pearls

aws connect

product roadmap

backlog management

okrs and kpis

ivr

customer discovery

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• employer-funded HRA for the high-deductible plan option
• 401(k) match
• paid time off and parental leave
• insurance
• headquarters gym, kitchen amenities, and free parking.

Why this role

AWS Connect and telephony/contact center systems understanding are required. Benefits listed for full-time employees include medical, dental, and vision plans, HRA, 401(k) match, paid leave, insurance, and access to the Tysons Corner headquarters amenities.

About the employer

10Pearls - United States is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.