Patient Experience Specialist I

Job overview

The Patient Experience Specialist I works onsite in Knoxville, TN; compensation is not specified. The position supports an eye clinic within AVP•SEES Group, an eye care network focused on patient outcomes and provider education. The role helps patients navigate clinic visits by managing communications, registration, scheduling, records, and payments accurately and courteously, contributing to a positive patient experience and smooth clinic operations.

What you'll do

• Answer incoming calls and make outbound patient calls
• register patients and maintain accurate records
• verify personal and insurance information
• schedule and reschedule appointments and procedures
• process medical record requests and patient payments
• reconcile daily cash reports and collected funds
• complete other functions as requested by management.

What we're looking for

Skills & competencies

patient experience

patient registration

eye care

clinic administration

appointment scheduling

insurance verification

medical records

patient payments

customer service

knoxville tn

sees management

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include medical, dental, and vision insurance
• 401(k)
• paid time off and holidays
• life and disability insurance
• tuition reimbursement
• continuing education support
• certification sponsorship
• eyewear discounts
• referral bonuses.

About the employer

Sees Management LLC is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.