Front Desk Agent – Fairfield Inn Durham Southpoint

Job overview

The Front Desk Agent – Fairfield Inn Durham Southpoint role is onsite in Durham, NC. Compensation is not specified. The position supports guest services and daily hotel operations for Summit Hospitality Group. The agent handles guest registration, reservations, room assignments, payments, and requests while coordinating with other departments. The role contributes to guest satisfaction and the hotel’s property, product, and service standards.

What you'll do

• Provide guest service
• run shift reports
• prepare arrival and departure reports
• correct front desk system discrepancies
• register guests
• process credit card authorizations and cash
• assign rooms
• handle guest concerns
• answer calls and book reservations
• provide local information
• maintain front desk and lobby cleanliness
• assist with guest transportation and meeting room setup.

What we're looking for

Skills & competencies

full-time

front desk agent

hotel

guest services

reservations

guest registration

durham nc

fairfield inn durham southpoint

summit hospitality

first or second shift

weekend schedule

Work arrangement

• Weekend coverage required

Why this role

The posting requests two years of front desk experience at a name-brand hotel and describes a flexible schedule including weekends, on first or second shift.

About the employer

Summit Hospitality Incorporated is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.