Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Appleton, WI. Compensation is not specified. At Nekoosa, the representative is a frontline contact for customers and works closely with Sales to understand customer needs and support annual territory business objectives. The role responds to product, order, shipping, and technical inquiries, troubleshoots issues, and processes complex orders accurately. Coordination with Operations, Finance, Sales, Marketing, and R&D helps deliver timely customer support and maintain service quality.

What you'll do

• Answer inbound calls and respond to customer inquiries
• provide accurate information about products, services, orders, shipping, technical support, and company policies
• troubleshoot and resolve customer issues
• enter complex orders accurately
• meet performance and quality metrics
• maintain product and policy knowledge
• support the Business Development Manager and territory customers
• assist other territories during absences or busy periods.

What we're looking for

Skills & competencies

customer service representative

appleton wi

nekoosa coated products

inbound calls

order processing

product support

technical support

customer relations

sales support

call center software

Work arrangement

• Weekend coverage required

Why this role

Previous customer service or call center experience is preferred. A high school diploma or equivalent is listed; an associate or bachelor’s degree is a plus.

About the employer

Nekoosa Coated Products, LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.