Customer Care Representative – Overnight Shift

Job overview

The Customer Care Representative – Overnight Shift role is onsite in Houston, TX, and pays $20 per hour. The representative supports SynergenX Health patients as they navigate healthcare and work toward health and weight-loss goals. The role handles patient calls and messages, schedules appointments, documents communications, and routes concerns to the appropriate team. These interactions help patients access care and receive a helpful, welcoming experience throughout their healthcare journey.

What you'll do

• Answer incoming calls and messages promptly and professionally
• schedule patient appointments using the EHR system
• respond to questions and concerns and route issues appropriately
• document communications in the CRM
• provide a welcoming experience
• assist with administrative tasks and team needs.

What we're looking for

Skills & competencies

customer care representative

overnight shift

houston tx

synergenx health

$20/hr

patient scheduling

ehr

crm

paid training

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• short- and long-term disability
• $50,000 life insurance policy
• 401(k) with up to 5% company match
• paid time off
• six paid holidays
• tuition reimbursement after six months
• employee service discounts.

Why this role

Full-time overnight schedule with two weeks of paid, onsite training. Schedule includes Monday, Tuesday, Friday, and Sunday 11:00 PM–7:00 AM and Thursday 3:00 PM–11:00 PM. Requires at least one year of high-volume call center experience and one year using CRM or EHR software.

About the employer

SynergenX Health Holdings LLC is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.