Retail Customer Service Leader (Front End Leader)

Job overview

Retail Customer Service Leader (Front End Leader) is an onsite role in Columbus, OH. Compensation is not specified. The position supports Micro Center’s customer-service focus and its retail store operations. The leader helps ensure front-end operations and customer satisfaction standards are met by coaching associates, supporting staffing and training, overseeing merchandising and freight flow, and maintaining accurate store-office and inventory practices. The role also supports transactions, opening and closing procedures, and loss-prevention readiness.

What you'll do

• Ensure store policies and customer satisfaction standards are followed
• participate in front-end staffing and training
• coach associates on customer service and sales presentation
• oversee advertising setup and visual merchandising
• lead freight flow and merchandise processing
• support cycle counts, inventory control, and loss prevention
• ensure store-office functions and cash handling are completed accurately
• participate in opening and closing procedures
• ring transactions and help prepare for physical inventory.

What we're looking for

Skills & competencies

retail customer service leader

front end leader

retail operations

customer service

associate coaching

cash handling

inventory control

visual merchandising

columbus oh

micro center

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage for regular full-time associates
• 401(k) with company match
• employee discounts
• tuition reimbursement and education discounts
• paid time off
• job training
• career advancement opportunities.

Why this role

The posting describes a leadership role in a computer and electronics big-box retailer with career advancement opportunities.

About the employer

Micro Center Inc is hiring for this role. Industry: Electronics and Appliance Retailers. Sector: 44.