Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Rochester, NY; starting base pay is $22.00–$23.00 per hour. The role supports Isaac Heating & Air Conditioning’s customer contact center and its service to homeowners and businesses in Upstate and Central New York. The representative handles customer calls, schedules appointments, and records clear information for technicians and technical leadership. Accurate, supportive interactions help customers address service needs and help the company meet contact center performance measures.

What you'll do

• Answer customer calls and address needs, concerns, and questions about products or services
• listen actively and provide accurate assistance
• schedule or update appointments in the computer system
• document concise notes in customer profiles for technicians and technical leadership
• work toward contact center metrics while providing customer service.

What we're looking for

Skills & competencies

customer service representative

customer support

contact center

call handling

appointment scheduling

customer records

rochester ny

isaac heating & air conditioning

$22–$23/hr

full-time

hvac services

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid vacation and sick time
• paid holidays
• growth and advancement opportunities.

Why this role

Customer-facing contact center role with a consistent schedule and stated starting pay range.

About the employer

Isaac Heating & Air Conditioning is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.