National Director of Operations

Job overview

The National Director of Operations role is onsite in Santa Clara, CA, with travel up to 20% as required to support regional operations, site openings, business reviews, and operational initiatives. Compensation is $160,000–$180,000 per year. The role oversees operations across multiple locations for Bon Appetit Management Company, a contract food-service company. The director leads operational teams and site leaders to deliver consistent execution, client satisfaction, financial performance, employee engagement, and account retention. The role advances company and client goals through operational standards, site support, leadership development, performance monitoring, and continuous improvement.

What you'll do

• Develop and implement strategic plans across locations
• oversee account operations with on-site leaders
• establish operational standards
• build client relationships
• lead company programs and initiatives
• drive performance against KPIs and account objectives
• partner with site leaders on budgets and financial targets
• conduct site visits
• analyze and report operational metrics
• coach Directors of Operations and site leaders
• maintain food safety, sanitation, quality, and regulatory compliance
• support workforce planning and leadership development
• improve processes and customer and client experience
• travel up to 20% as required.

What we're looking for

Skills & competencies

national director of operations

multi-site operations

contract food service

client relations

operational excellence

budget management

food safety

leadership development

santa clara ca

bon appetit

$160k–$180k/year

up to 20% travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, and disability insurance
• retirement plan
• paid time off
• holiday time off varies by site/state
• paid parental leave
• personal leave
• wellness programs and other listed benefits.

Why this role

National multi-location leadership scope; travel up to 20% as required; bachelor’s degree preferred; minimum eight years of progressive leadership experience.

About the employer

Bon Appetit is hiring for this role. Industry: Food Service Contractors. Sector: 72.