Executive Technical Support Specialist

Job overview

The Executive Technical Support Specialist role is primarily onsite in Manhattan, New York City, NY, with travel to nearby executive residences and occasional after-hours support; compensation is $130,000–$150,000 per year. The role provides dedicated technical support to the founder, CEO, and designated family members. The specialist owns support requests from initial contact through resolution, troubleshooting devices, applications, and connectivity while coordinating with other IT teams. The role helps maintain dependable executive technology and clear, discreet support for business and personal needs.

What you'll do

• Provide in-person, phone, and remote technical support to the founder, CEO, and designated family members
• support business-hours requests
• troubleshoot Apple and Windows devices, printers, peripherals, applications, and network connectivity
• configure and deploy devices
• support Microsoft 365, Teams, Zoom, and WebEx
• document configurations and troubleshooting while protecting confidential information
• coordinate with IT teams
• provide occasional after-hours support with a callback within 15 minutes and a target response time of five minutes
• travel between the Manhattan office and nearby residences as required.

What we're looking for

Skills & competencies

executive technical support

vip support

windows 11

macos

ios

ipados

microsoft 365

microsoft teams

manhattan ny

executive support

after-hours coverage

$130k–$150k/year

Work arrangement

• Weekend coverage required

Why this role

Dedicated executive and family technology support across corporate and residential settings; occasional after-hours coverage includes a 15-minute callback expectation and five-minute target response time.

About the employer

Red River is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.