Bilingual Customer Service Team Lead (On-Site)
Employment type
Full-time
Work setting
On-site
Location
Austin, TX
Schedule
Day shift
Posted
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Job overview
The Bilingual Customer Service Team Lead is an onsite role based in Austin, TX. Compensation is not specified for this position. This role supports the call center operations at ViaPlus by VINCI Highways. This role exists to provide daily direction to customer service representatives and ensure efficient call handling. The lead manages complaints, assists with training, and supports the team in meeting performance standards.
What you'll do
- Provide daily direction to staff, resolve customer complaints, administer training programs, and monitor CSR performance.
What we're looking for
- Skills & competencies
- full-timeday shiftaustin txbusinesscustomer serviceteam leadviaplusonsitebilingualleadership
- Work arrangement
- Weekend coverage required
Benefits & perks
- Not specified.
Why this role
Bilingual Spanish required, global mobility company, intelligent transportation systems.
About the employer
ViaPlus by VINCI Highways is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: b18597b7-3b3a-411e-9636-556face01de5