Senior Warranty Services Coordinator

Job overview

The Senior Warranty Services Coordinator role is onsite in Knoxville, TN, with a salary range of $58,000–$68,000 per year. The role supports Explore Industries’ Field Services & Warranty function, serving customers and dealers of its fiberglass pool products. The coordinator manages warranty and aftersales inquiries from initial review through resolution, coordinating field service work and communicating progress. Accurate claim handling, documentation, and performance tracking help improve customer satisfaction and service processes.

What you'll do

• Represent the company in warranty and repair discussions
• review inquiries to determine warranty coverage or aftersales repair
• coordinate field service work orders
• update dealers and customers
• collaborate with sales, customer service, operations, and legal
• invoice aftersales repairs
• maintain documentation
• track claim, turnaround, and satisfaction metrics
• promote workplace safety and compliance.

What we're looking for

Skills & competencies

senior warranty services coordinator

knoxville tn

explore industries

full-time

$58k–$68k

warranty administration

customer service

field service coordination

claim resolution

fiberglass pools

dealer support

process improvement

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may receive paid time off and holidays, 401(k) with company match, medical, dental, and vision insurance, optional life and disability insurance, and potential incentive programs.

Why this role

Bachelor’s degree preferred or equivalent education and experience; requires 3–5 years of customer service, warranty administration, technical support, or related experience; pool or composite-product knowledge is a plus.

About the employer

Explore Industries is hiring for this role. Industry: All Other Plastics Product Manufacturing. Sector: 32.