Senior Product Support Specialist

Job overview

The Senior Product Support Specialist is an onsite role based in Atlanta, GA, with a salary range of $50,000.00 to $130,000.00 per year. This position supports the Home Depot product support team by resolving technical escalations and maintaining mission-critical production environments. This role exists to provide advanced technical expertise and leadership for support desk operations. The specialist manages incident escalations, coaches junior team members, and collaborates with engineering teams to ensure system stability and high-quality service delivery.

What you'll do

• Resolves technical escalations from L2 teams
• provides after-hours and weekend on-call support
• manages knowledge base content
• coaches and trains support desk staff
• collaborates with engineering on root cause analysis
• maintains inventory and hardware documentation.

What we're looking for

Skills & competencies

full-time

day shift

atlanta ga

home depot

technical support

onsite

it support

customer focus

problem solving

knowledge management

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary, comprehensive health benefits, and professional development opportunities.

Why this role

Requires 5+ years of experience with C-Suite executives and expertise in CRM/ticketing systems.

About the employer

Home Depot is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.