Tier 1 Technical Support Technician

Job overview

The Tier 1 Technical Support Technician role is onsite in Madison, MS; stated pay is $18 per hour. The position is on JSI’s Contact Center team, supporting broadband and telecommunications initiatives that expand connectivity and digital inclusion. The technician handles customer support requests by troubleshooting peripheral-related issues, documenting work, and managing the ticket queue to provide timely and professional assistance.

What you'll do

• Answer inbound technical support calls and make outbound calls as needed
• troubleshoot, investigate, and resolve peripheral-related problems
• document work performed
• monitor the ticket queue
• maintain a 90% quality assurance rating
• and work on projects assigned by management.

What we're looking for

Skills & competencies

tier 1 technical support

technical support

contact center

customer service

troubleshooting

peripheral support

ticket queue

madison ms

jsi

four 10-hour days

$18/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision benefits, 401(k), paid time off, travel support, and professional development and educational opportunities.

Why this role

The weekly schedule is four 10-hour days, typically including one weekend day. Benefits listed include medical, dental, vision, 401(k), paid time off, travel support, and professional development.

About the employer

John Staurulakis (jsitel.com) is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.