Helpdesk Manager
Employment type
Full-time
Work setting
On-site
Location
Fort Leonard Wood, MO
Schedule
Day shift
Posted
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Job overview
The Helpdesk Manager is an onsite role based in Fort Leonard Wood, MO. Compensation is not specified for this position, which supports the IT and AV service desk operations for federal clients under the Eastern Shawnee - Veracity joint venture. This role exists to oversee daily helpdesk workflows, manage technician assignments, and ensure compliance with contract response standards. The manager contributes to the team's success by monitoring ticket performance, providing staff coaching, and maintaining high-quality customer service for mission-critical IT initiatives.
What we're looking for
- Skills & competencies
- full-timeday shiftfort leonard wood moeastern shawneehelpdesk managerit supportav supportsecret clearancefederal ittechnical leadership
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, individualized savings plans, short term disability, life insurance, and paid time off.
About the employer
Eastern Shawnee Companies LLC is hiring for this role. Industry: Other Scientific and Technical Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Other Scientific and Technical Consulting Services
- Occupation code
- 15-1232.00
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Listing ID: b16f4c4e-70d4-453e-95f6-900e79d3dcef