Senior IT Support Engineer

Job overview

The Senior IT Support Engineer role is remote, with the posting identifying Nashville, TN as the location; compensation is $75,000–$85,000 per year. TechnologyAdvice is a remote-first company that helps business technology buyers make informed decisions through research, guidance, and connections to technology brands. The engineer owns hands-on support and complex troubleshooting while improving IT operations, security, and access management. The role supports employees across Mac, Windows, and cloud-based systems and contributes to reliable technology services and strategic IT projects.

What you'll do

• Manage support tickets and troubleshoot technical issues
• investigate complex problems and identify root causes
• coordinate priorities with the IT team
• configure and support networks, Google Workspace, device-management platforms, and cloud systems across Mac and Windows
• improve onboarding, offboarding, security, and access management
• manage hardware procurement, inventory, shipping, repairs, and upgrades
• manage technology vendors
• identify process gaps and lead improvements.

What we're looking for

Skills & competencies

senior it support engineer

remote

it support

technical troubleshooting

mac and windows

google workspace

security and access management

nashville tn

technologyadvice

$75,000–$85,000/year

4+ years it experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible PTO
• medical, dental, and vision coverage
• life, AD&D, short- and long-term disability
• 401(k) match
• paid parental leave
• wellness perks
• pet insurance
• book reimbursement
• career development
• Flex Fridays.

Why this role

Remote-first role; requires 4+ years of broad IT experience and support experience across Mac and Windows environments.

About the employer

TechnologyAdvice is hiring for this role. Industry: Advertising Agencies. Sector: 54.