Customer Care Manager – State Farm Agent Team Member

Job overview

The Customer Care Manager – State Farm Agent Team Member role is onsite in Lexington, SC, with pay of $40,000–$50,000 per year. Gresham Insurance and Financial Services serves its community by helping people protect what matters through claims support and personalized plans. The manager oversees day-to-day customer service operations and coordinates customer interactions. The role supports efficient workflows, account and policy assistance, service tracking, and community outreach to help customers receive clear, responsive support.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach
• obtain applicable state insurance licenses.

What we're looking for

Skills & competencies

customer care manager

state farm agent team member

lexington sc

gerrie gresham state farm agent

customer inquiries

service operations

account updates

billing inquiries

policy reviews

insurance licensing

$40k–$50k/year

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, paid time off, and training and development.

Why this role

The posting emphasizes relationship-building, empathetic customer support, and the ability to guide customers through difficult situations.

About the employer

Gerrie Gresham - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.