Senior Customer Service Sales Specialist, Anchorage, AK

Job overview

The Senior Customer Service Sales Specialist role is onsite in Anchorage, AK. Compensation is not specified in the posting. The role supports GCI customers with its products and solutions. The specialist helps customers select products and plans, resolves service issues, and works to acquire, retain, and grow customer relationships. The role also mentors junior specialists and handles complex or escalated customer needs while meeting sales objectives.

What you'll do

• Consult with customers to identify needs and recommend products and plans
• meet sales goals
• identify upsell and cross-sell opportunities
• resolve customer service issues
• maintain knowledge of GCI products, promotions, and competitor offers
• troubleshoot and provision services
• mentor junior specialists
• handle escalated problems and related sales administration.

What we're looking for

Skills & competencies

senior customer service sales specialist

gci

anchorage ak

customer service

telecommunications

sales

upselling

cross-selling

customer retention

product support

mentoring

Work arrangement

• Weekend coverage required

Why this role

This senior-level role requires a high school diploma or equivalent and at least four years of customer service and sales experience; telecommunications experience is preferred.

About the employer

GCI Communication Corp is hiring for this role. Industry: Wireless Telecommunications Carriers (except Satellite). Sector: 51.