Senior Representative, Multifamily Trade Experience Contact Center

Job overview

Senior Representative, Multifamily Trade Experience Contact Center is remote for most candidates; candidates residing in Berrien, Cass, or Van Buren counties in Michigan must work onsite at the Whirlpool Contact Center. The listing identifies Lansing, MI; compensation is not specified. The role supports Whirlpool’s Supply Chain organization in the Trade Experience Department and Multifamily accounts. The representative handles trade customer inquiries and coordinates with process partners, helping resolve order, return, and service matters while improving cross-functional processes and customer support.

What you'll do

• Support trade customer inquiries about order confirmation, product returns, and service
• use knowledge of RDC/inventory, SAP/CRM, and Fiori/Delivery Scheduling
• prioritize work for enterprise benefit while balancing customer and company needs
• drive process alignment across functions
• support continuous improvement and problem-solving
• collaborate with stakeholders and encourage accountability and results.

What we're looking for

Skills & competencies

senior representative

multifamily accounts

trade customer support

contact center

order confirmation

product returns

supply chain

sap crm

fiori

lansing mi

whirlpool

customer service

Work arrangement

• Weekend coverage required

Why this role

Remote except for candidates residing in Berrien, Cass, or Van Buren counties in Michigan, who are required to work onsite at the contact center.

About the employer

Whirlpool Corporation is hiring for this role. Industry: Major Household Appliance Manufacturing. Sector: 33.