Customer Service Representative, Property & Casualty Insurance

Job overview

The Customer Service Representative role is onsite at the White Marsh office in Calvert, MD. Pay is $20–$26 per hour. R.K. Tongue Co., Inc. is an insurance agency and brokerage serving individuals, businesses, and professional groups. The representative supports policyholders by answering policy and billing questions, processing policy transactions and claims, and helping clients understand available insurance protection while building strong customer relationships.

What you'll do

• Service clients
• answer policy questions
• obtain information for renewal applications
• process new policies, endorsements, renewals, and cancellations
• assist with billing and payment issues
• handle and follow up on claims
• create certificates of insurance
• explain and recommend available protection
• develop customer relationships.

What we're looking for

Skills & competencies

customer service representative

insurance agency

policyholder support

property and casualty

life and health

claims

full-time

calvert md

r.k. tongue co.

$20–$26/hr

insurance license

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with match
• health, dental, and vision insurance
• employee discounts
• paid time off
• training and development
• tuition assistance
• wellness resources
• group life and disability coverage
• health and flexible spending accounts.

Why this role

The posting requires a valid Maryland Property/Casualty and Life/Health insurance license and lists ongoing training and professional growth opportunities.

About the employer

R.K. Tongue Co., Inc. is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.