Customer Retention Specialist - State Farm Agent Team Member

Job overview

The Customer Retention Specialist - State Farm Agent Team Member is an onsite role based in Moulton, AL, with a salary range of $25,000 to $35,000 per year. This position supports the Daniell Johnston State Farm agency by maintaining customer relationships and ensuring policy renewals. This role exists to provide exceptional service and support to existing clients, helping them navigate coverage options and protecting what matters most. The specialist contributes to office growth through proactive outreach and relationship management.

What you'll do

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

What we're looking for

Skills & competencies

full-time

day shift

moulton al

state farm

customer retention

insurance

account management

onsite

no degree required

new grad eligible

$25k-$35k/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement, Paid time off, Signing bonus, Bonus based on performance

Why this role

Signing bonus and performance-based bonuses included.

About the employer

Daniell Johnston - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.