Collections Specialist — Subprime Auto Loans

Job overview

The Collections Specialist role is onsite in Charlotte, NC. Compensation is not specified. The position supports AMS Financial’s Collections Department, an affiliated finance company of Crown Auto Group. This role manages assigned subprime auto loan accounts, contacts customers about delinquent payments, and negotiates and follows up on payment arrangements. Accurate account records and professional, compliant communication help resolve delinquencies and meet collection goals.

What you'll do

• Manage an assigned portfolio of subprime auto loan accounts
• contact customers about past-due payments and account issues
• negotiate payment arrangements and obtain promises to pay
• follow up on commitments
• help resolve delinquencies
• maintain detailed account notes
• identify accounts needing additional collection action
• work with the Collections Department and management
• meet individual and departmental collection goals
• communicate professionally and compliantly.

What we're looking for

Skills & competencies

collections specialist

subprime auto loans

auto finance

delinquent accounts

payment arrangements

customer communication

account management

charlotte nc

automotive management services

onsite

Work arrangement

• Weekend coverage required

Why this role

Subprime auto finance collections experience is preferred; repossession and recovery process knowledge is a plus.

About the employer

Automotive Management Services is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.