Dispatch Customer Service Representative

Job overview

The Dispatch Customer Service Representative role is an onsite, full-time position listed in Iowa County, IA. Compensation is $15 per hour. MCI provides customer experience, business process outsourcing, and cloud technology solutions across multiple industries. The role supports service delivery by assisting customers, coordinating dispatch operations with vendors and partners, and processing back-office work. It contributes through accurate documentation, troubleshooting, policy compliance, and escalation of complex issues when needed.

What you'll do

• Answer inbound calls and place outbound calls
• understand customer needs and provide resolutions
• coordinate with vendors and partners on dispatch operations
• document claims and update internal systems
• follow policies, scripts, and procedures
• use training and knowledge resources
• handle sensitive information confidentially
• escalate complex issues
• troubleshoot and seek first-call resolution where possible
• attend training and meet attendance and scheduling requirements.

What we're looking for

Skills & competencies

dispatch customer service representative

iowa county ia

mci careers

entry-level

paid training

inbound calls

outbound calls

dispatch coordination

vendor coordination

customer support

technical troubleshooting

$15/hr

Work arrangement

• Weekend coverage required

Why this role

The posting describes this as an entry-level position with paid training and says prior call center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.