Call Center Representative

Job overview

The Call Center Representative role is onsite in Jamestown, ND, with a Monday–Friday, 8 a.m.–5 p.m. schedule. Compensation is not specified. First Community Credit Union is member-owned and invests in members and the communities it serves. The representative handles member service across phone, email, and digital channels, processes transactions, and responds to questions. Accurate, compliant service and relevant product recommendations support members’ financial goals and the credit union’s growth objectives.

What you'll do

• Serve members by phone, email, and digital channels
• process transfers, loan payments, account maintenance, and other service requests
• identify member needs and recommend relevant products and services
• resolve questions and concerns
• maintain accurate records
• follow policies, procedures, and security standards
• collaborate with team members and participate in ongoing learning.

What we're looking for

Skills & competencies

call center representative

credit union

member service

phone support

email support

digital channels

account transactions

loan payments

jamestown nd

monday–friday

8 a.m.–5 p.m.

401(k) match

paid federal holidays

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• 11 paid federal holidays, 401(k) match, fully paid single medical, dental, and vision coverage, and support for work-life balance.

Why this role

Requires a high school diploma or GED and six months of customer service experience in a financial institution or related environment.

About the employer

First Community Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.