CX Loyalty Lead

Job overview

The CX Loyalty Lead role is onsite in Columbus, OH. Pay is $45 per hour. The role serves as the regional wireless point of contact, connecting client stakeholders with the delivery team to improve the wireless service experience. The lead combines problem management, user research, and customer analytics to understand service performance and perceptions, then turns findings into requirements and improvements that support satisfaction and loyalty. The role coordinates regional issues and requests across operations, engineering, and vendor teams.

What you'll do

• Serve as the regional wireless point of contact
• engage regional IT, site, and business leaders through service reviews and governance meetings
• coordinate operations, engineering, and vendor teams to progress and close issues
• communicate service status, planned changes, and improvement initiatives
• manage regional escalations and communications during high-impact situations.

What we're looking for

Skills & competencies

cx loyalty lead

customer experience

wireless

regional spoc

problem management

customer analytics

surveys

personas

columbus oh

apolis

$45/hr

service governance

Work arrangement

• Weekend coverage required

Why this role

Focuses on regional wireless service ownership, problem management, surveys, personas, requirements, and customer analytics.

About the employer

Apolis is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.