Configuration Analyst – NC Identity Management

Job overview

Configuration Analyst – NC Identity Management is described as a hybrid role in Raleigh, NC, with a 12-month contract duration stated in the posting; compensation is DOE and no numeric amount is specified. The position supports PATH NC for the North Carolina Department of Health and Human Services NCFAST program. The analyst helps users access PATH NC by provisioning and troubleshooting North Carolina Identity Management accounts and supporting multi-factor authentication enrollment. Coordination with state and county system administrators through ServiceNow helps resolve access issues and enable authorized report exports.

What you'll do

• Provision and troubleshoot user accounts and issues associated with NCID in production and training environments
• help users understand multi-factor authentication and confirm enrollment
• work with state and county system administrators through ServiceNow tickets
• assist with granting users access to export PATH NC reports
• research, analyze, and interpret automated system issues
• communicate clearly with staff at all levels.

What we're looking for

Skills & competencies

configuration analyst

nc identity management

ncid

path nc

multi-factor authentication

servicenow

user provisioning

access support

hybrid

raleigh nc

coolsoft

ncdhhs-ncfast

Work arrangement

• Weekend coverage required

Why this role

Hybrid arrangement; 12-month contract duration; supports production and training environments for PATH NC.

About the employer

COOLSOFT is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.