Automotive Service Advisor

Job overview

The Automotive Service Advisor works onsite in Arlington, TX. Compensation is not specified; the posting describes a salary-based pay plan plus bonuses. Group 1 Automotive’s service department aims to provide a premium customer experience and maintain customer trust and satisfaction. The advisor manages the customer service process from vehicle intake through delivery, translating customer concerns into repair orders and coordinating with technicians and parts staff. The role supports efficient service operations, appropriate maintenance recommendations, and repeat business.

What you'll do

• Greet customers and identify service needs
• document vehicle concerns and create repair orders
• recommend maintenance and repairs based on inspections and diagnostics
• explain services, costs, and timelines
• coordinate with technicians and parts staff
• update customers on service status
• present additional service opportunities
• review completed work
• deliver vehicles and explain work performed
• support customer satisfaction and repeat business.

What we're looking for

Skills & competencies

automotive service advisor

customer service

vehicle intake

repair orders

maintenance recommendations

technician coordination

service sales

customer satisfaction

arlington tx

group 1 automotive

salary-based pay plan

bonuses

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• life and disability insurance
• 401(k) with company match
• paid time off
• paid Service Advisor University
• employee vehicle purchase program
• employee stock purchase plan
• Pinnacle Awards Program.

Why this role

The employer offers paid Service Advisor University, a structured career path, and an employee vehicle purchase program.

About the employer

Group 1 Automotive, Inc. is hiring for this role. Industry: General Automotive Repair. Sector: 81.