Patient Success Specialist

Job overview

The Patient Success Specialist role is 100% onsite at SiteRx’s offices in Maitland, FL. Compensation is not specified. SiteRx works to expand access to clinical research and connect patients with research opportunities. The specialist educates and engages patients and caregivers, helps connect them with research sites, and provides logistical support. The role involves more than 50 inbound and outbound calls per day, individualized service, cross-functional collaboration, and protecting sensitive information under HIPAA requirements.

What you'll do

• Make 50+ inbound and outbound calls daily to patients and caregivers
• provide education, engagement, and logistical support
• facilitate connections to research sites
• deliver individualized, courteous service
• support team and cross-functional colleagues
• attend and contribute to meetings
• maintain confidentiality under HIPAA requirements.

What we're looking for

Skills & competencies

patient success specialist

siterx

maitland fl

onsite

clinical research

patient engagement

caregiver support

research site connections

50+ calls daily

hipaa confidentiality

customer service

healthcare

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance, paid time off, and 401(k).

Why this role

The posting identifies bilingual Spanish/English ability as a plus and call center experience as a plus.

About the employer

SiteRx is hiring for this role. Industry: Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology). Sector: 54.