Child Support Call Center Agent

Job overview

The Child Support Call Center Agent is an onsite role based in Missouri. The position offers a pay rate between $16.50 and $17.00 per hour, supporting the New Jersey Department of Human Services Office of Child Support. This role exists to provide accurate information to callers regarding child support account histories and payment status. The agent will research inquiries, document interactions, and assist callers with IVR system access to ensure high-quality service delivery.

What you'll do

• Respond to inbound telephone inquiries using approved procedures.
• Address questions regarding child support payment and account histories.
• Reset personal identification for callers.
• Research and resolve inquiries while documenting calls.
• Interpret documents on file and communicate resolution options professionally.

What we're looking for

Skills & competencies

full-time

day shift

mo

customer service

call center

child support

inbound

remote-capable

entry-level

benefits included

$16.50-$17.00/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, paid time off, paid holidays, paid training, career growth opportunities.

Why this role

Bilingual English & Spanish pay differential available.

About the employer

Conduent State & Local Solutions, Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.