Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Spokane, WA, with pay of $20.67–$26.44 per hour. Hotstart designs, manufactures, and sells thermal management solutions for industrial equipment markets; this position joins its Spokane sales team. The representative supports customers with product information, pricing, availability, orders, order status, and troubleshooting. By coordinating with engineering, production, quality assurance, and market managers, the role helps resolve customer concerns and support account and sales activity.

What you'll do

• Answer customer phone calls and emails
• provide product information, pricing, availability, order support, and troubleshooting
• follow up to confirm customer satisfaction
• coordinate with engineering, production, and quality assurance
• resolve complaints and follow through
• support market managers on major accounts, new products, and sales opportunities.

What we're looking for

Skills & competencies

customer service representative

spokane wa

hotstart

customer support

sales support

order management

product information

troubleshooting

erp/crm

industrial equipment

full-time

$20.67–$26.44/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Premium-free family medical, dental, vision, and life insurance
• 401(k) contribution matching and profit sharing
• educational assistance.

Why this role

Premium-free family medical, dental, vision, and life insurance; 401(k) with contribution matching and profit sharing; educational assistance.

About the employer

Hotstart Inc is hiring for this role. Industry: Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables. Sector: 33.