Retail Support Specialist

Job overview

The Retail Support Specialist role is onsite in Rocky Hill, CT, with compensation of $22.00–$23.00 per hour. Nutmeg State Financial Credit Union works to help members and families build financial stability and opportunity. This role supports retail service delivery across branches and digital channels by answering member questions, processing transactions, resolving issues, and following up. It also provides coverage across phone, email, chat, and in-person service as business needs change.

What you'll do

• Respond to member inquiries by phone, email, chat, and in person
• process deposits, withdrawals, loan payments, account maintenance, and other transactions
• open and service accounts
• resolve complaints
• explain products and services
• follow privacy, regulatory, cash-management, safety, and security procedures
• support branch and Navigation Center coverage.

What we're looking for

Skills & competencies

retail support specialist

rocky hill ct

nutmeg state financial credit union

full-time

day shift

member service

credit union

banking transactions

online banking

branch support

phone and chat support

$22–$23/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision insurance
• company-paid life and disability coverage
• 401(k) match
• paid time off and holidays
• employee loan discounts.

Why this role

Coverage may shift between branches and the Navigation Center based on staffing and business needs.

About the employer

Nutmeg State Financial Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.