Customer Retention Specialist, State Farm Agent Team

Job overview

The Customer Retention Specialist role is onsite in Piqua, OH, with annual pay of $40,000–$50,000. Heath Murray’s State Farm agency serves its community by helping customers protect what matters to them. The specialist maintains customer relationships and supports office growth through renewal outreach, account reviews, coverage updates, and efforts to improve customer satisfaction and engagement.

What you'll do

• Communicate with existing customers about renewals and coverage options
• review accounts and assist with updates or changes
• identify opportunities to improve customer satisfaction and engagement
• maintain accurate interaction records
• collaborate with team members on retention and outreach objectives.

What we're looking for

Skills & competencies

customer retention specialist

piqua oh

heath murray state farm

customer service

policy renewals

coverage options

account management

customer outreach

relationship building

insurance licensing

$40k–$50k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, performance-based bonus, health insurance, paid time off, signing bonus, training and development, and advancement opportunities.

About the employer

Heath Murray - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.