Reservations Supervisor

Job overview

The Reservations Supervisor role is onsite in West Palm Beach, FL; compensation is not specified. The position will establish the reservations function at a new headquarters for an ultra-luxury yacht line. The role oversees reservations operations and develops a team and booking processes that deliver a high-touch guest experience. It coordinates with sales, guest services, and operations to support a seamless guest journey and provides performance reporting to senior leadership.

What you'll do

• Oversee reservations operations and booking experience
• lead, train, mentor, and develop reservations agents
• establish workflows, quality standards, and booking processes
• collaborate with sales, guest services, and operations
• participate in interviewing and selecting reservations agents
• provide reporting and performance visibility to senior leadership.

What we're looking for

Skills & competencies

reservations supervisor

west palm beach fl

prime headhunting & recruiting

luxury travel

yacht reservations

cruise reservations

hospitality operations

guest experience

team leadership

booking processes

reservations systems

Work arrangement

• Weekend coverage required

Why this role

Opportunity to build the reservations function from the ground up at a new headquarters for an ultra-luxury yacht line.

About the employer

Prime Headhunting & Recruiting, Inc. is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.