Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Fort Lauderdale, FL. Compensation is not specified. The role reports to the Customer Service Manager and supports GA Telesis’ aviation and aerospace customers. The representative coordinates customer service, sales support, production redelivery, and exchange transactions. By tracking documentation, parts, billing, and returns, the role helps ensure exchange processes are completed accurately and communicated promptly.

What you'll do

• Monitor, update, follow up on, and process exchange agreements and materials with multiple departments
• input and confirm process, part-number, traceability, condition, and delivery data
• verify documentation and compliance before transactions
• communicate exchange-related issues
• execute the dropship process
• monitor billing and core-unit due dates
• expedite return of exchange units from repair
• oversee exchange inventory fair-market-value updates
• provide internal customer support.

What we're looking for

Skills & competencies

customer service representative

aviation

aerospace

sales support

production coordination

exchange agreements

parts tracking

dropship process

inventory updates

fort lauderdale fl

ga telesis

u.s. citizen or permanent resident

Work arrangement

• Weekend coverage required

Why this role

Only U.S. citizens or permanent residents will be considered. Aviation industry experience and experience with Quantum and Salesforce are preferred.

About the employer

GA Telesis, LLC is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.