Call Center Representative

Job overview

The Call Center Representative role is listed in Seattle, WA; the posting does not specify a work arrangement. Pay is stated as $20–$30 DOE, with no pay period specified. Express Services is a local staffing partner connecting candidates with companies that hire for these roles. The representative handles inbound and outbound customer calls, records interactions, follows service procedures, escalates complex issues, and works toward productivity and customer-satisfaction measures.

What you'll do

• Handle inbound and outbound calls
• assist with customer inquiries, account updates, complaints, and general information
• document interactions
• follow scripts and guidelines
• escalate complex issues
• meet productivity and quality metrics
• stay current on product, service, and policy changes through training.

What we're looking for

Skills & competencies

call center representative

customer service

inbound calls

outbound calls

account updates

call documentation

crm

seattle wa

express services

$20–$30 doe

medical insurance

paid sick leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefit offerings, with eligibility varying, include medical, dental, and vision insurance, term life, short-term disability, 401(k), an Employee Assistance Program, and paid holiday and sick leave.

Why this role

The posting describes a staffing-partner opportunity and says openings may not be available immediately; applications are reviewed on a rolling basis.

About the employer

Express Services is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.