Adult Behavioral Health Crisis Services Coordinator

Job overview

The Adult Behavioral Health Crisis Services Coordinator role is onsite in Wilmington, NC. Compensation is not specified; the posting describes it as competitive and based on experience. The coordinator is the operational point of contact for adults moving through Outpatient Services and Behavioral Health Urgent Care. The role coordinates patient flow from referral and arrival through service routing, evaluation, stabilization, referral, transfer, or discharge. By tracking capacity, wait times, handoffs, and pending actions, the coordinator helps connect people promptly with appropriate teams while routing clinical decisions to credentialed staff.

What you'll do

• Maintain a real-time patient-flow system
• receive handoffs and connect individuals with appropriate outpatient or urgent-care teams
• coordinate service sequence according to clinical priorities set by authorized staff
• monitor wait times, capacity, staffing, and workflow
• identify and escalate delays or incomplete handoffs
• coordinate movement among registration, screening, nursing, assessment, provider evaluation, peer support, treatment, referral, and disposition
• communicate operational updates
• serve as the operational contact for access and handoff questions
• route clinical concerns to appropriate licensed staff
• recognize reported or observed changes that may indicate increased urgency or safety needs.

What we're looking for

Skills & competencies

full-time

wilmington nc

coastal horizons center

behavioral health

crisis services

patient flow

outpatient services

behavioral health urgent care

capacity coordination

referral coordination

master’s degree required

clinical licensure required

competitive salary based on experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• educational loan repayment programs
• career growth
• retirement savings plan/401(k)
• paid time off, rollover hours, and 14 paid holidays
• employee engagement activities and resource groups.

Why this role

Coordinates workflow without replacing access screening, nursing medical screening, comprehensive crisis assessment, provider evaluation, or clinical decision-making by credentialed staff.

About the employer

Coastal Horizons Center Inc is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.