Referral Management Specialist I

Job overview

The Referral Management Specialist I role is onsite in Columbia, SC. Compensation is not specified. MUSC Community Physicians provides healthcare through a rural health network across South Carolina; this position supports its Midlands Patient Access Center. The specialist coordinates appointment scheduling and referral access across assigned specialties, helping patients navigate care through a call-center environment. The role also triages calls using established algorithms, gathers accurate patient information, and connects clinical matters with the appropriate care team.

What you'll do

• Schedule appointments across assigned specialties using an automated system
• triage calls according to established algorithms
• address inquiries and resolve issues
• refer clinical matters to appropriate teams
• handle scheduling and clinical calls, faxes, and referrals
• collect and maintain accurate patient profile information
• keep current on services and protocols
• provide attentive customer service.

What we're looking for

Skills & competencies

referral management specialist

patient access

healthcare scheduling

call center

appointment scheduling

referral processing

patient advocacy

columbia sc

musc

monday–friday

weekends free

part-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, medical insurance, free employee dental insurance, vision insurance, disability and life insurance options, employer retirement contribution, tuition reimbursement, continuing education, professional development, and certification bonus opportunities.

Why this role

The posting describes Monday–Friday work, a predictable daytime schedule, and weekends free. High school diploma or GED and two years of medical office, call center, or customer-service experience are required.

About the employer

MUSC is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.