Vice President of Field Service & Quality Operations

Job overview

The Vice President of Field Service & Quality Operations role is onsite in Holland, MI. Compensation is not specified. The position leads field service and quality operations across U.S. business units for a global West Michigan company partnered with DISHER. Travel of up to 25% in the United States, Canada, and Germany is required. The executive will build a Quality Operating System and provide strategic oversight of post-sale service, including installation, warranty resolution, technical support, spare parts, and customer care. The role is intended to establish consistent performance measures and shift customer service toward a proactive, data-driven operation.

What you'll do

• Design and improve a Quality Operating System
• define KPIs, service standards, and quality metrics
• lead continuous improvement and corrective-action processes
• align standards with global leadership
• oversee field service, installation, warranty resolution, help desk, spare parts, and customer care
• manage budgets and complex customer escalations
• develop reporting
• collaborate across business functions
• manage third-party service providers
• recruit and develop teams
• design and deliver training
• travel up to 25% in the United States, Canada, and Germany.

What we're looking for

Skills & competencies

vice president

field service

quality operations

customer service

quality operating system

after-sales operations

holland mi

disher

up to 25% travel

global operations

spare parts

customer care

Work arrangement

• Weekend coverage required

Why this role

Builds a Quality Operating System and field service and quality functions from the ground up; travel up to 25% is specified.

About the employer

DISHER is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.