Hotel Front Desk Agent | 3 PM–11 PM, Monday–Thursday

Job overview

Hotel Front Desk Agent is an onsite role in Charlotte, NC, with a 3 PM–11 PM schedule Monday through Thursday. Compensation is not specified. The position supports guest services at Days Inn Charlotte Northlake. The agent manages guest arrivals and departures, reservations, payments, and requests to help provide an efficient and welcoming hotel stay. The role also coordinates room-status updates with housekeeping and follows brand standards and hotel safety procedures.

What you'll do

• Welcome and check in guests, assign rooms and issue keys
• check guests out and settle bills
• handle reservations and guest requests or complaints
• answer hotel calls and provide service information, recommendations, and directions
• maintain room availability and guest account records using front desk software
• manage cash and card transactions
• coordinate room-status updates with housekeeping
• report unsafe or malfunctioning equipment
• communicate with adjacent shifts.

What we're looking for

Skills & competencies

hotel front desk agent

guest services

hotel reservations

check-in

check-out

cash handling

front desk software

charlotte nc

days inn charlotte northlake

3 pm–11 pm

monday–thursday

Work arrangement

• Weekend coverage required

Why this role

The listed schedule is 3 PM–11 PM, Monday through Thursday.

About the employer

Days Inn Charlotte Northlake is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.