Client Support Analyst
Compensation
$30k – $50k /yr
Employment type
Contract
Work setting
On-site
Location
Belfast, ME
Schedule
Day shift
Posted
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Job overview
The Client Support Analyst role is a contract, hybrid position located in Belfast, ME. Compensation ranges from $30,000 to $50,000 annually, supporting the customer success team at Athenahealth. This role exists to provide frontline support to healthcare organizations, troubleshooting product and workflow issues to ensure customers get the most value from their technology solutions.
What you'll do
- Responding to customer inquiries via phone and support cases.
- Diagnosing software and workflow issues.
- Documenting and managing support requests in Salesforce.
- Communicating clearly with customers regarding issue status.
- Collaborating with internal teams to investigate and resolve concerns.
What we're looking for
- Skills & competencies
- contractday shiftbelfast meathenahealthcustomer supporthelp deskhealthcare technologytroubleshootingsaashybrid
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive salary, annual discretionary bonus, variable compensation, equity plans, health and financial benefits.
Why this role
Hybrid work environment, opportunity to work with healthcare technology, and professional development.
About the employer
Athenahealth is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1211.00
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Listing ID: af63f569-3f0a-45ed-abe1-39bc790504ca