Senior Field Service Representative

Job overview

The Senior Field Service Representative is an onsite role based in West Monroe, NY, with a salary range of $92,200 - $115,300 per year. This position supports the defense technology department at Saab, contributing to the deployment and maintenance of critical security systems. The role exists to provide expert technical support for radar, command and control, and weapons systems. The representative is responsible for diagnosing complex electro-mechanical issues, performing software installations, and training customers to ensure mission success in demanding operational environments.

What you'll do

• Diagnose, troubleshoot, repair, and debug complex systems using technical manuals and schematics.
• Perform software installations at customer sites.
• Serve as the primary interface with customers.
• Deliver training on operation and maintenance of Saab products.
• Report design and reliability issues to engineering teams.

What we're looking for

Skills & competencies

full-time

day shift

west monroe ny

saab

field service

radar

c2 systems

defense

$92,200-$115,300/yr

travel required

secret clearance

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance, 401(k) with employer contributions, paid time off, tuition assistance, and disability coverage.

Why this role

Requires up to 50% travel with assignments potentially exceeding two months; active U.S. DoD Secret Clearance required.

About the employer

Saab is hiring for this role. Industry: Research and Development in Nanotechnology. Sector: 54.