Guest Service Agent

Job overview

The Guest Service Agent role is onsite in Oxon Hill, MD. Compensation is not specified. The position supports hotel guests through front-desk service and reservation assistance. The role helps ensure guests are accommodated by managing room assignments, reservations, payments, records, and guest requests. It also communicates relevant guest information to designated departments to support coordinated service.

What you'll do

• Register guests and assign rooms
• confirm phone and online reservations
• respond to guest needs, requests, and complaints
• collect payment from departing guests
• maintain records of occupied rooms and guests
• communicate pertinent guest information to designated departments.

What we're looking for

Skills & competencies

guest service agent

hotel front desk

oxon hill md

shivkrupa hospitality

room assignments

reservations

guest support

payment collection

guest records

department communication

3–11 shift

11 p.m.–7 a.m. shift

Work arrangement

• Weekend coverage required

Why this role

The posting lists shifts of 3–11 and 11 p.m.–7 a.m.

About the employer

SHIVKRUPA HOSPITALITY INCORPORATED is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.