Broadband Technician I

Job overview

The Broadband Technician I is an onsite role based in Needham, MA. Compensation is $22-$24 per hour, and this position supports the technical operations department in delivering reliable internet, WiFi, and TV services to the community. This role is responsible for performing residential installations, service repairs, and equipment disconnects. The technician ensures optimal signal levels, provides customer education on products, and maintains high standards of service to minimize repeat visits.

What you'll do

• Perform residential installs, service/repair, and disconnects for data, video, and phone services.
• Ensure correct RF and signal levels.
• Maintain communication with dispatch and leadership.
• Provide customer education and identify upsell opportunities.
• Operate company vehicle safely.

What we're looking for

Skills & competencies

contract

day shift

needham ma

broadband technician

entry level

customer service

field technician

technical support

installation

telecommunications

$22-$24/hr

no on-call

full-time

astound

Work arrangement

• Weekend coverage required

Benefits & perks

• 401k with match, medical, dental, vision, life, STD insurance, PTO, floating holidays, tuition reimbursement, employee discounts.

Why this role

Entry-level opportunity with comprehensive benefits and training provided.

About the employer

Astound is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.