Service Desk Analyst

Job overview

The Service Desk Analyst role is onsite in Niagara Falls, NY. Compensation is not specified. The position supports end users with help desk requests and IT issues.

What you'll do

• Receive help desk requests by phone and email, document user information, create or resolve tickets in Footprints, and escalate issues to appropriate IT support groups. Troubleshoot computers, laptops, printers, and VPN access
• perform password resets and desktop-level software installation, upgrades, and configuration
• and assist with RSA key fobs, Iron Key devices, and video-conference scheduling.

What we're looking for

Skills & competencies

service desk analyst

it help desk

niagara falls ny

end-user support

phone and email support

footprints ticketing

remote phone support

windows 10

microsoft office

vpn troubleshooting

password resets

ampcus

Work arrangement

• Weekend coverage required

Why this role

Requires at least four years of demonstrated experience and support for Windows, Microsoft Office, Outlook, Intune, Cisco Jabber, Active Directory, SAP, and Maximo.

About the employer

Ampcus Incorporated is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.