IT Support Specialist

Job overview

The IT Support Specialist role is listed in Baltimore, MD, and the posting describes a hybrid work schedule. Compensation is $24–$27 per hour. zTrip operates a nationwide taxi transportation network and uses technology to support transportation services and mobility. The specialist provides frontline technical support, resolves hardware, software, network, and application issues, and maintains equipment and user access. The role helps keep company systems secure, available, and effective for employees across departments.

What you'll do

• Provide frontline support for hardware, software, and network issues
• troubleshoot computer, system, and application problems
• respond to support requests and incidents
• escalate complex issues and follow up
• install and maintain hardware and software
• set up workstations, devices, and accounts
• support endpoint security, access management, monitoring, and maintenance
• test technology
• guide users
• document support activity.

What we're looking for

Skills & competencies

it support specialist

baltimore md

ztrip worldwide

hybrid schedule

technical support

hardware support

software troubleshooting

network support

linux+ preferred

endpoint security

user accounts

$24–$27/hr

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision and life insurance
• paid time off
• holiday pay
• 401(k) with company match
• growth and development opportunities.

Why this role

2+ years supporting computer systems, networks, or IT infrastructure required. A+, Linux+, CCNA, or similar certifications preferred. Benefits include health, dental, vision and life insurance, paid time off, holiday pay, 401(k) match, and growth opportunities.

About the employer

zTrip Worldwide is hiring for this role. Industry: Taxi and Ridesharing Services. Sector: 48.