Automotive Center Manager / Senior Service Advisor

Job overview

The Automotive Center Manager / Senior Service Advisor is an onsite role in Columbus, OH, with a stated annual pay range of $65,000–$135,000. The position leads the customer-facing operations at Milex Complete Auto Care / Mr. Transmission’s Columbus repair facility. The role guides customers from their first call through vehicle delivery while coordinating service workflow and supporting business results. It combines customer service, repair estimate presentation, sales, team coordination, and operational oversight at the front counter.

What you'll do

• Convert calls into appointments
• identify customer concerns
• review technician inspections
• prepare and present repair estimates
• request authorization and follow up on estimates and pending decisions
• keep customers informed
• coordinate workflow with technicians and management
• monitor work progress and completion times
• maintain accurate repair orders
• address customer concerns
• organize the front counter.

What we're looking for

Skills & competencies

automotive center manager

senior service advisor

columbus oh

milex complete auto care

mr. transmission

automotive repair

customer service

repair estimates

service sales

workflow coordination

monday-friday

no weekends

$65k-$135k+ annually

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental, health, and vision insurance
• employee discounts
• paid time off and holidays
• profit sharing
• training and development
• tuition assistance
• base or guaranteed pay plus performance incentives.

Why this role

The posting specifies a Monday-through-Friday schedule with no weekends and a performance-based earning opportunity.

About the employer

Milex Complete Auto Care - Mr. Transmission is hiring for this role. Industry: General Automotive Repair. Sector: 81.