Customer Service Department Manager

Job overview

The Customer Service Department Manager is an onsite role based in Richardson, TX, with a salary range of $85,000 to $100,000 per year. This position supports the customer service department at Uline, a leading distributor of shipping and packaging materials. The role exists to lead and develop high-performing teams by training team leads, managing daily department operations, and identifying procedural improvements. The manager ensures legendary service by resolving escalated customer issues and reviewing performance reports to drive efficiency.

What you'll do

• Train Team Leads to build a high-performing, positive team environment
• Manage daily activities of various Customer Service departments
• Evaluate team procedures and identify areas for improvement
• Review performance reports and suggest ways to increase efficiency
• Resolve escalated customer issues promptly.

What we're looking for

Skills & competencies

full-time

day shift

richardson tx

uline

management

customer service

$85k-$100k

onsite

weekend required

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Includes 401(k) with 6% match from day one, multiple bonus programs, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.