Energy Customer Care Representative – Las Cruces

Job overview

The Energy Customer Care Representative role is an onsite call-center position in Las Cruces, NM. Compensation is $12.65–$14.51 per hour, with commission opportunities described in the posting. MCI provides customer service, sales, and technical support through its contact center operations. The representative handles inbound and outbound sales contacts, provides product and pricing recommendations, and manages the sales cycle and pipeline while addressing customer questions and issues.

What you'll do

• Handle inbound and outbound contacts professionally
• listen to customers and address their needs
• research systems and coordinate with other departments to resolve issues
• use systems and technology for account management
• document and process customer claims
• follow scripts, policies, and procedures
• use training and knowledge resources to answer questions
• protect confidential information
• escalate issues appropriately
• work toward first-call resolution
• attend meetings and training and follow scheduled shifts.

What we're looking for

Skills & competencies

energy customer care representative

las cruces nm

onsite

customer service

energy sales

inbound calls

outbound calls

product recommendations

contact center

mci careers

$12.65–$14.51/hr

commission opportunity

full-time

Work arrangement

• Weekend coverage required

Why this role

The posting describes commission on top of hourly wages and daily contests; new employees receive training.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.